Frequently asked questions

IOP Web Support's most frequently asked questions

Which websites does the web team maintain and update?
The IOP web team is responsible for managing content on Institute of Physics, IOP in Ireland, IOP in Scotland, IOP in Wales and Teaching Advanced Physics.

We are not responsible for any other websites, including and not limited to IOP Blog, MyIOP, IOPP websites, and other external microsites.

How do I submit a content update request for the website?
You do this by using the ticketing system, and not by email. If you do not remember your login details, please email web support and we’ll send you the details.

If you have a query regarding the website or would like to discuss a complex update prior to submitting it, please call or email web support.

What is the turnaround time for update requests?
We endeavour to complete submitted issues within 2 working days, although in most cases it is much sooner (on the same day). Due to the nature of some bigger issues, this time may be longer.

What document formats do we accept for the website?
We accept Word (.doc, not .docx) and PDF files for the web. Please note that if you are submitting a document that is just intended to be read, then supply it in PDF format. If the document requires to be filled out, for example, an application form, please submit as a word document (.doc).

The web team may convert your documents to the appropriate format when putting it onto the web.

What new media content is available at the IOP?
We have the capability to do live blogs, work with social media, and produce video or audio content among other things. Don’t be afraid to offer innovative ideas to us and we will try to make it happen.

How do I approach the web team about making video content?
The New Media Coordinator/Web Editor is responsible for creating video content for the web.

They can offer help with putting a video onto the IOP YouTube channel, live stream and event or film and edit a piece of material. Please email web support for any queries regarding making video content.

What format do videos need to be in for the web?
The accepted video formats are:

  • WebM
    Vp8 video codec and Vorbis Audio codecs
  • .MPEG4, 3GPP and MOV
    Typically supporting h264, mpeg4 video codecs, and AAC audio codec
  • .AVI
    Many cameras output this format - typically the video codec is MJPEG and audio is PCM
    Typically supporting MPEG2 video codec and MP2 audio
  • .WMV
  • .FLV
    Adobe-FLV1 video codec, MP3 audio

I want to make a YouTube video only available to a few members, how do I do that?
YouTube has three settings which offer you the chance to use videos in different ways.

  1. Public: Everyone can see the video
  2. Private: Video can only be seen by those with the login details
  3. Unlisted: Only those with a link can see the video

last edited: February 20, 2012