Frequently asked questions

IOP Web Support's most frequently asked questions

Which websites does the web team maintain and update?
The IOP web team is responsible for managing content on Institute of Physics, IOP in Ireland, IOP in Scotland, IOP in Wales and Teaching Advanced Physics.

We are not responsible for any other websites, including and not limited to IOP Blog, MyIOP, IOPP websites, and other external microsites.

How do I submit a content update request for the website?
You do this by using the ticketing system, and not by email. If you do not remember your login details, please email web support and we’ll send you the details.

If you have a query regarding the website or would like to discuss a complex update prior to submitting it, please call or email web support.

What is the turnaround time for update requests?
We endeavour to complete submitted issues within 2 working days, although in most cases it is much sooner (on the same day). Due to the nature of some bigger issues, this time may be longer.

What document formats do we accept for the website?
We accept Word (.doc, not .docx) and PDF files for the web. Please note that if you are submitting a document that is just intended to be read, then supply it in PDF format. If the document requires to be filled out, for example, an application form, please submit as a word document (.doc).

The web team may convert your documents to the appropriate format when putting it onto the web.

last edited: January 02, 2015