Personal effectiveness

These courses are available free of charge to Institute members.

You will need your MyIOP username and password to access them. Visit the Membership section if you wish to become a Member.

Communicating Complex Ideas
How do you explain complicated concepts and issues to colleagues or others who do not have your technical expertise? Whether getting support for ideas from senior management or communicating critical issues to customers and non-technical colleagues.
Course profile (PDF, 24 KB)

Effective Communication
The way you communicate can affect all aspects of your work. This course will help to master the areas of communication that will assist in being successful in your organisation, including: how to listen, how to present and how to write reports.
Course profile (PDF, 43 KB)

Managing Workload
This course will help you learn techniques for managing your workload through identifying your priorities correctly, setting effective goals, and making the best use of your time. It also looks at how you can cope when your workload becomes excessive.
Course profile (PDF, 38 KB)

Managing Your Behaviour at Work
This course will look at four key areas of behaviour and will help you the learner to understand how you can interpret and shape your own behaviour to improve your performance in the workplace.
Course profile (PDF, 50 KB)

Remote and International Working
Whatever organisation someone works in, they are bound to collaborate with colleagues who work at home, across the globe or at different locations and times. By working through this course you will discover the challenges and rewards of working at a distance and explore some practical tools and techniques to improve their own and their colleagues’ performance. Learners will consider how to adapt their own working style to new work patterns and learn how to communicate effectively across cultures.
Course profile (PDF, 34 KB)

Related information

Online learning courses

Business thinking

Employment Law for Managers; Making Budgeting Work in the Real World; Innovation

HR and compliance

Health and safety; Recruitment and Selection; Risk Management

Managing people

Being appraised; Coaching Skills; Conducting Performace Appraisals; Leadership Skills; Managing From Within the Team; Managing High Performing Teams; Managing Relationships

Professional skills

Advanced Negotiation Course; Finance for non-Financial Managers; Financial Management in Turbulent Times; Manager's Starter PAC; Managing Through a Recession; Negotiation Skills; Networking Skills; Project Management; Social Media for Professionals; Thinking Strategically

Sales skills

Advancing the Sale; Conversations with Customers; Customer Service; Principles of Consultative Selling