Service Updates and Frequently Asked Questions

Check here for previous updates.

20 October 2009

There are no known major issues at present; but users are reminded to beware of "phishing" attacks (see below) and to check both the "from" field displayed in the message and the "envelope-from" field in the message header if they have suspicions about a message. The "envelope-from" is where the message really originated and is unlikely to match the "from" field in the message if the message is not genuine.

13 August 2009 - URGENT AND IMPORTANT INFORMATION

If you are currently using your own ISP's SMTP server for your outgoing PhysMail messages please change your e-mail software settings to use mail.physics.org as the SMTP server for outgoing mail. You will probably also need to change the port to port number 587.

This change of SMTP server is essential to ensure that your system continues to function correctly.

Update to above: If you are having difficulties with this change to mail.physics.org for outgoing mail please try (1) toggling the 'authentication' setting for the outgoing (SMTP) server (it usually needs to be ON), (2) toggling the 'SSL' setting for the outgoing server and (3) using the different possible ports for the outgoing server - 587 (preferred), 465 or 25, in each case try (1) and (2) as well.

If you experience a problem which is not resolved by reference to the information available on this page please e-mail member.services@iop.org

If you find that a certificate error message appears when you try to access the PhysMail, please ensure that you are using the URL https://mail.physics.org/ (not https://newmail.physics.org).

What do you need to know?

Accessing PhysMail

• via MyIOP – log onto MyIOP ( ), select My PhysMail from the MyIOP drop down menu and click on LOG IN NOW
• via URL on the web (webmail) – go to https://mail.physics.org/
• To use POP 3 or IMAP4 to transfer your messages to another e-mail client – click here to download PhysMail Connection Information (amended August 2009) and adjust your e-mail client settings.

Further information:

PhysMail Connection Information (amended August 2009) (web mail, forgotten password, POP3, IMAP4, forwarding)

PhysMail Useful Information (amended August 2009) (passwords, appearance, address book, calendar, spam settings)

INFORMATION ABOUT PHISHING

What is it?

A type of e-mail in which the sender is pretending to be from a legitimate organisation, putting that organisation’s name in the ‘From’ field of the message, in an attempt to scam you in to replying to this e-mail and giving up personal information, such as bank/credit card details.

These e-mails are deceptive as the scammers often use logos and images from the legitimate companies, as well as frequently directing you to a spoof website to fill in your details.

What's more, the scammers use fear to try and get the details from you, saying, for example, that your account will be closed if you do not respond immediately.

What should I do? 

1. DO NOT click on the links within the e-mail.
2. Delete the message immediately.
3. If you feel that the e-mail may be genuine, log in to the company’s actual website, outside the e-mail, by typing in the correct URL address. Here you will be able to check your account details.

CONNECTION INFORMATION

To download information about how to access PhysMail via a POP3/IMAP mail client please click here
(amended 15 January 08)

For any queries regarding PhysMail please contact- member.services@iop.org

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